An Analysis of Perceptions of Commuters of GSRTC

Vol-1 | Issue-3 | October-2014 | Published Online: 05 October 2014    PDF ( 98 KB )
Author(s)
Dr. N. B. Patel 1; Prof. Dipal Kothiya 2

1Principal, C. U. Shah Commerce College Ahmedabad, Gujarat (India)

2Assistant Professor Ashwinbhai A. Patel, Commerce College, Gandhinagar, Gujarat (India)

Abstract

As the core of the study is Performance Evaluation of GSRTC with a perceptional focus on turnaround, an analysis is presented about the perceptions of commuters on various service quality parameters offered by Gujarat State Road Transport Corporation (GSRTC). A methodological focus on Retrenchment, Reorganization, Repositioning and Reconstruction is also ventilating from the view point of operational in detail. The paper is presented Perceptional Analysis of Commuters of GSRTC.

Keywords
GSRTC, Commuters, Friedman's Mean Ranks Test Statistics
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